Welcome to our Help Center! The sections below present our frequently asked questions, by category.
In case you do not find the answer to the problem you are facing, please email us at [email protected].
How can I contact imagesartx.com?
We’re really easy to reach and typically respond within 30 minutes of receiving any message (during our Eastern Time hours, 9:00AM to 18:00PM).
E-mail us with any questions at, [email protected].
E-mail us with any questions at, [email protected].
Do you have a physical store?
No! We are exclusively an online store. Know more about our story, here.
What does “curated catalog” mean?
It means you will not have to go through thousands of images that are not adequate for professional printing.
All our images are ready-to-print.
All our images are ready-to-print.
What currency are your prices listed in?
All our prices are currently listed in USD.
Please note that all orders will be placed in USD, even if you change the display currency to EUR, BRL, or GBP.
Please note that all orders will be placed in USD, even if you change the display currency to EUR, BRL, or GBP.
Why was my credit card declined?
This can happen for several reasons.
Please make sure all fields are entered correctly.
Please also make sure your billing address exactly matches the one your bank has on file.
If your card is still being declined, please contact your credit card company or bank.
Unfortunately when this occurs, for privacy reasons we are provided very little information regarding the reason for the denial.
Please make sure all fields are entered correctly.
Please also make sure your billing address exactly matches the one your bank has on file.
If your card is still being declined, please contact your credit card company or bank.
Unfortunately when this occurs, for privacy reasons we are provided very little information regarding the reason for the denial.
How is my payment information stored?
We take your privacy and security very seriously.
All payment information you select to be stored is stored using industry standard 256 bit encryption.
All payment information you select to be stored is stored using industry standard 256 bit encryption.
How do I change my password?
If you are logged in to your account, please logout, first.
Once logged out, please go to the login page and click at the “Forgot your Password” button.
Once logged out, please go to the login page and click at the “Forgot your Password” button.
How do I recover my password?
How long will it take to receive my order?
You should receive an email with a direct download link within one business day.
How do I track the status of my order?
After your order is placed, your images are verified, and a direct download link will be sent to you by email.
You can track your order by logging in to your account and looking at “Order History”.
You can track your order by logging in to your account and looking at “Order History”.
I placed order and have not received a direct download link.
This is normal – don’t worry! Every order placed on our store is verified before dispatched.
A direct download link will not be sent right away. Please allow 1 business day.
If you have any questions, please email [email protected] and we will get back to you as soon as we can!
A direct download link will not be sent right away. Please allow 1 business day.
If you have any questions, please email [email protected] and we will get back to you as soon as we can!
Can I cancel my order?
Sorry. All sales are final. For further inquiries, please email us at [email protected].
Do you offer refunds?
Sorry. All sales are final. For further inquiries, please email us at [email protected].
My order never arrived! What should I do?
Sorry for the inconvenience. Please check your spam folder. In case you have not received our email with the download link, please email us at [email protected].